Three Guarantees service policy

Within 15 days from the date of signing for the goods, Haigu will provide you with the service of return and exchange, and the three guarantee service policy of 7-day return, 15 day exchange and 1-year warranty.

detailed description

1. A Haigu order only provides one return service. In order to ensure your rights and interests, please contact us after careful consideration.
2. Please make sure that the accessories, gifts and all kinds of packaging are complete.
3. Goods damaged due to your personal reasons (such as self refitting, dismantling, washing, testing, etc.) will not be returned.
4. If Haigu products cannot be used due to quality problems, transportation and logistics problems or other problems, Haigu will return and exchange the goods for you free, and the round-trip freight shall be borne by Haigu; if there are no quality problems, the freight shall be borne by the buyer.

Return and exchange method and cost bearing

1. Contact Haigu online customer service to determine the return and replacement items before returning or replacing the goods; < br / > 2. After Haigu is confirmed, the buyer can express the purchased products according to our contact address 3. For quality problems, Haigu shall bear the cost; for non quality problems, users shall bear the cost.